At Miah Marone, we're committed to delivering a seamless, transparent experience rooted in discretion and luxury. Below are answers to our most common questions.

1. Orders & Pre-Orders

How do I place an order?
You can place your order directly through our website. Simply select your piece, confirm your size, and check out securely.

What is a pre-order, and how does it work?
Pre-ordering allows you to reserve a limited-edition Miah Marone piece before it becomes available for dispatch. These exclusive designs are produced in small runs and are available to a select number of clients. To confirm your reservation, full payment is required at the time of order. You’ll receive estimated dispatch timelines, fabric information, and sizing details during your email consultation.

How do I request an email consultation before ordering?
If you’d like sizing guidance or more detail on fabric and fit, please contact us at contact@miahmarone.com. Our team will respond promptly and discreetly to support your decision.

Can I cancel or modify my order?
As our collections are produced in limited quantities, we are unable to cancel or modify orders once confirmed. We recommend requesting a consultation if you have any questions before purchasing.

2. Shipping & Delivery

Where do you ship?
We ship internationally to most regions. You’ll see available options at checkout.

How much is shipping?
Shipping rates vary by region and order size. Complimentary shipping may be offered during select launches or promotions.

How long will my order take to arrive?
In-stock items typically ship within 2–4 business days. For pre-orders, you’ll receive an estimated dispatch window during your consultation and in your confirmation email.

Will I receive tracking information?
Yes, all orders include tracked delivery. You’ll receive your tracking number by email as soon as your order is dispatched.

3. Returns & Refunds

What is your return policy?
We provide returns on select items. Please review our Refund Policy for full terms and conditions.

Are all purchases eligible for return?
Some items may be marked as final sale and are not eligible for return. This will be clearly noted on the product page prior to checkout.

How do I request a return?
Please review our Refund Policy for full terms and conditions.

4. Product Information

How do I know what size to order?
Each product includes a size guide. For additional support, you’re welcome to request a pre-order email consultation before placing your order.

What fabrics do you use?
We select luxurious materials such as silk, organza, jacquard, and velvet, chosen for both beauty and longevity. Our designs often feature architectural or artistic detail for a distinctive edge.

Will sold-out pieces be restocked?
Our collections are intentionally limited. Once a piece is sold out, it is unlikely to be restocked.

Are all items limited edition?
Yes. Every piece is crafted in limited runs to maintain exclusivity, reduce waste, and elevate the value of each design.

5. Customer Support

How can I contact your team?
Please contact us via our contact page or email contact@miahmarone.com. We respond within 1–2 business days.

Do you offer styling advice?
No. We do not provide styling recommendations, but we’re happy to help with sizing, fabric, and fit-related questions before purchase.

When will I receive a response?
We typically respond within one business day, or sooner during launch periods.

6. Sustainability

What does sustainable luxury mean to Miah Marone?
To us, it means designing with purpose, not excess. Our limited-edition production model reduces waste, while each piece is crafted to last beyond a season.

Do you use eco-friendly packaging?
Yes. Our packaging includes recycled matte black boxes, reusable silk-inspired linings, and eco-conscious ribbons, all designed to be repurposed or kept.

Why do you produce in limited quantities?
Because true luxury is rare. Limiting production ensures exclusivity, supports sustainability, and allows us to focus on impeccable craftsmanship.